One place for every conversation
- All channels, one thread. WhatsApp, email, SMS and RCS unified per contact.
- Assign and route. Send each conversation to the right person, or let a rule do it for you.
- Full history, forever. Every message and note stays attached to the customer.
- Private internal notes. Leave context for your team that the customer never sees.
- Templates and quick replies. Answer fast and stay consistent.
Customers don't stay in one channel
Someone messages on WhatsApp today and emails next week. If those live in separate tools, you lose the thread and repeat yourself. Crimbox keeps the whole relationship in one place, so you always pick up where you left off.