A real queue, not a pile of unread messages
- Tickets from every channel — email, WhatsApp, chat and portal, in one queue.
- Assignment and status so the right person owns it and you can see it through.
- Internal notes and SLA tracking to collaborate privately and stay on time.
- AI escalation — your bot raises a ticket the moment an issue needs a human.
Support that's part of the customer record
Because tickets sit on the same contact as their deals and chats, your team always has the full picture — not just the angry message in front of them.